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Please note the following

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• Orders placed after the relevant cut off time will be treated, for the purposes of delivery, as having been placed the next working day.

• Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after the relevant cut-off time on Friday will not be processed until Monday. We do not deliver on Sundays or English Bank Holidays.

• Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is.

• Where a signature is given by someone other than you or the parcel is left at your local post office, the order will be treated as having been delivered.

• You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.

• All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

• Customers are advised that express delivery is not available for orders from the Isle of Wight, Channel Islands, Scottish Islands or BFPO addresses.

• Customers are also advised that we are unable to send aerosols or flammable products to Northern Ireland, Channel Islands, Scottish Islands or BFPO addresses.